Smart Communications for PolicyCenter features

Smart Communications for PolicyCenter is an integration with a document production system, but the implementation has some differences from what is described in Document production.

When you enable the integration, Smart Communications handles all document production. In PolicyCenter, you can only choose Smart Communications templates when creating a new document in the Documents panel.

In general, document production integrations provide the ability to produce documents in a single format, such as Microsoft Word. Smart Communications provides the ability to produce documents in multiple formats, including PDF and HTML, among others. Therefore, this integration has its own implementation of the IDocumentProduction plugin.

With other document production integrations, you cannot view the document in the PolicyCenter user interface. This integration uses the SmartCOMM browser-based draft editor to provide viewing and editing of the document in the PolicyCenter user interface. Therefore, this integration includes a DraftDocumentHandler plugin which enables the SmartCOMM browser-based draft editor.