Reactivate the BillingCenter message queue

If you are not getting a response from ContactManager in BillingCenter, you can restart the message queue that BillingCenter uses to communicate with ContactManager.

Before you begin

Integrate ContactManager and BillingCenter.

Procedure

  1. If they are not already running, start BillingCenter and ContactManager.
  2. Log in to BillingCenter as a user with administrative privileges. For example, log in with user name su and password gw.
  3. Click the Administration tab, and then navigate to Monitoring > Message Queues in the sidebar on the left.
  4. On the Message Queues screen, select the Contact Message Transport entry.
  5. If the Status is Suspended, click the Resume button at the top of the screen.
  6. The Status changes to Started, and BillingCenter can now send messages to ContactManager.