Troubleshooting the BillingCenter connection with ContactManager

BillingCenter error: bad username or password error

You might see an error message saying that there was an exception caused by a bad user name or password. If so, you probably need to create the ContactManager user that BillingCenter uses to communicate with ContactManager. In the base configuration, this user is su with password gw.

BillingCenter error: no response from ContactManager

If you are not able to get any response at all from ContactManager, it is possible that the message queue that BillingCenter uses to communicate with ContactManager has been suspended.