Reactivate the ClaimCenter message queue

If you are not getting a response from ContactManager in ClaimCenter, you can restart the message queue that ClaimCenter uses to communicate with ContactManager.

Before you begin

Integrate ContactManager and ClaimCenter.

Procedure

  1. Ensure that ClaimCenter and ContactManager are running.
  2. Log in to ClaimCenter as a user with administrative privileges. For example, log in with user name su and password gw.
  3. Click the Administration tab, and then navigate to Monitoring > Message Queues in the Sidebar.
  4. On the Message Queues screen, select the check box next to the Contact Message Transport entry.
  5. If the Status is Suspended, click the Resume button at the top of the screen.
  6. The Status changes to Started, and ClaimCenter can now send messages to ContactManager.