Troubleshooting the ClaimCenter connection with ContactManager
ClaimCenter error: bad username or password
During testing of the ClaimCenter connection with ContactManager, you might see an error message saying that there was an exception caused by a bad user name or password. If so, you probably need to create the ContactManager user that ClaimCenter uses to communicate with ContactManager. In the base configuration, this user is ClientAppCC with password gw. This user is available if you import the sample data for ContactManager.See also
- Test the integration of ClaimCenter and ContactManager
- Configuring core application authentication with ContactManager
- For instructions on how to load sample data for ContactManager, see Load sample data for ContactManager.
- To create a user in ContactManager, see Configuring ContactManager authentication with core applications.
ClaimCenter error: no response from ContactManager
During testing of the ClaimCenter connection with ContactManager, you might not be able to get any response at all from ContactManager. If so, it is possible that the message queue that ClaimCenter uses to communicate with ContactManager is suspended. In that case, you must reactivate the ClaimCenter message queue.
See also