Reactivate the PolicyCenter message queue

If you are not getting a response from ContactManager in PolicyCenter, you can restart the message queue that PolicyCenter uses to communicate with ContactManager.

Before you begin

Integrate ContactManager and PolicyCenter.

Procedure

1. If they are not already running, start PolicyCenter and ContactManager.
2. Log in to PolicyCenter as a user with administrative privileges. For example, log in with user name su and password gw.
3. Click the Administration tab, and then navigate to Monitoring > Message Queues in the Sidebar on the left.
4. On the Message Queues screen, select the ContactMessageTransport entry.
5. If the Status is Suspended, click the Resume button at the top of the screen.
6. The Status changes to Started, and PolicyCenter can now send messages to ContactManager.