Troubleshooting the PolicyCenter connection with ContactManager

PolicyCenter connection with ContactManager not working

You must be working with either a policy that is in force or an account that has at least one policy in force for contacts to be saved in ContactManager. If PolicyCenter appears not to be working with ContactManager and there is no error message, check the policy or account status.

PolicyCenter error: bad username or password

You might see an error message saying that there was an exception caused by a bad user name or password. If so, you probably need to create the ContactManager user that PolicyCenter uses to communicate with ContactManager. In the base configuration, this user is ClientAppPC with password gw. This user is available if you import the sample data for ContactManager.

PolicyCenter error: no response from ContactManager

If you are not able to get any response at all from ContactManager, it is possible that the message queue that PolicyCenter uses to communicate with ContactManager has been suspended.