ClaimCenter role in managing client data

ClaimCenter can receive client data from PolicyCenter when ClaimCenter requests policy information during claims processing. ClaimCenter also can receive client data updates from ContactManager when the information for a client stored in ContactManager changes. For example, a client might notify a PolicyCenter customer service representative that their address has changed. The customer service representative updates the client’s address, and PolicyCenter sends the change to ContactManager, which subsequently sends the change to ClaimCenter.

Additionally, a client might notify a ClaimCenter customer service representative that their information has changed, such a change of phone number or address. The ClaimCenter customer service representative can change that information for the client in a claim, and then ClaimCenter can send the change to ContactManager. ContactManager then broadcasts the change to any Guidewire application that is integrated with ContactManager, such as PolicyCenter.