Centralized vendor data management

As the system of record for vendor contacts, ContactManager enables you to manage and serve vendor contact data centrally. ClaimCenter enables you to search for these centrally-maintained contacts on the Address Book tab and from claims. In claims, you can add contacts and edit the contact data as needed, and your changes can be saved in ContactManager.

After you integrate ContactManager and ClaimCenter, users searching for contacts have access not only to contacts stored locally in ClaimCenter, but also to contacts stored in ContactManager. For example, an adjuster working in ClaimCenter can search for an auto shop for a repair and access a list of approved service providers provided by ContactManager.

You can define different users for each Guidewire application. For example, you can have a group of ContactManager users whose primary function is to manage contact data and ensure that it is accurate. These users need not have authorization for ClaimCenter.

A synchronizing facility between the two applications ensures that when a contact changes, regardless of whether the change occurred in ContactManager or ClaimCenter, the change appears in both applications.