Deciding whether to use ContactManager for vendor management

In the base configuration, ClaimCenter has a registered address book plugin that is useful only for demonstration purposes. Guidewire also supplies a fully functional Gosu plugin implementation that works with ContactManager and is suitable for production. Do not go into a production environment with the demonstration plugin registered. If you decide not to use the integration with ContactManager but instead want to integrate with another, third-party contact system, you must implement a replacement plugin.

You are not required to use either ContactManager or your own contact plugin in ClaimCenter. Without a contact plugin, ClaimCenter continues to maintain its own local set of contacts in its own database, but its address book functionality changes as follows:

The Address Book tab is present, but attempts to use it for searching result in an error.
The claim Parties Involved screen has reduced functionality. You are unable to view the Address Book from the screen or copy a contact or add an existing contact from ContactManager.

The Address Book tab, buttons, and other related options are always present in the base application. If you want to remove them, you must edit the related PCF files.

Note: Even without having a contact management application integrated, you can use the Search tab to search for local contacts. However, without this integration, you cannot check for duplicate contacts.