Community model overview

PolicyCenter uses a community model to organize users into producer organizations. The organization of the insurer is the internal organization. There can be only one internal organization. There can be one or more external organizations, such as an agency. Users, groups, and producer codes all belong to a single organization. Each organization has groups underneath it. Groups can also have subgroups. The following illustration shows the group structure in the Enigma Fire and Casualty insurer organization and the Armstrong and Company agency organization.

There are two types of users:

• Internal – An internal user is an employee of the insurer. An internal user can potentially see groups and permissions of external users. In the illustration, the users in the Enigma Fire and Casualty insurer organization are internal users.
• External – An external user is a person outside the insurer organization who needs to access PolicyCenter data. External users are typically producers who work for an agency. External users must be associated with an organization. In the illustration, the users in the Armstrong and Company agency are external users. Armstrong producers are producers on Enigma Fire policies, but may also be producers on policies for other insurers. You can use external users and organizations to model either captive agencies that only sell business for Enigma, or external agencies that sell business to Enigma and other insurers.

Within an organization, users can be assigned to one or more groups. In the illustration above, the user, Andy Armstrong, belongs to the Premium Producers and the Shared Producers groups.