Producer of record and producer of service

PolicyCenter tracks two types of producers, each represented by a producer code. The two types of producers are:

  • The producer of record brings the business to the insurer, and therefore receives the commission based upon the premium. However, that producer may not be servicing the insured, usually because the insured requested a change to another producer. A producer of record, if not actively servicing the account, may have a more limited set of permissions on the policy and account.
  • The producer of service is the person who is actually servicing the policy. The producer of service has the permissions to edit policies, and, at the time of renewal, becomes the producer of record. At that point, the agent is eligible to receive commissions. At any given time, there is a single producer for a policy who assumes full rights on the policy.

Producers of service can edit the account

The producer codes that grant access to an account are the producer codes of service for policies on that account, plus the producer code originally used to create the account. The producer codes associated with unbound submissions are not included on the list of account producer codes.

On a new account, the producer code associated with the first submission is typically the same producer code used to create the account. If the producer code on a non-issued submission changes, then:

  • The new producer code becomes the producer code of record and the producer code of service on the submission.
  • The new producer can edit the submission, but not the account.
  • The old producer code is not automatically deleted from the account. However, since there is no longer a relationship to the submission, the old producer cannot view or edit that submission.

When the policy is issued, the new producer becomes the producer of record and the producer of service for that policy. That producer code is then added to the list of producer codes for the account.

Changing the producer

After a policy has been issued, you may need to change the producer through a policy change, but that change does not amend the producer code of record. Instead, PolicyCenter sets a producer code of service, separate from the producer code of record. However, when a policy is renewed or rewritten, the renewal or rewrite automatically sets the producer code of record to the servicing producer code. However, if you explicitly change the producer code during the renewal process but before the policy is bound, then that change affects the assignment of the producer code of record.

In PolicyCenter, you can edit the producer code of record in a submission, issuance, rewrite, or renewal job. The producer code of record is implicitly also the producer code of service for the policy. At any given time, there is only one producer code of service for the policy, though each contractual period might have different producer codes of record. The producer code of service is the only producer that has full permissions on the policy. A policy change allows editing of the producer code of service only, not the producer code of record.

Adding a third producer

Assume a policy has a separate producer code of record and producer code of service. What if the user makes another mid-term change and sets the producer code of service to a third producer? Upon binding the policy change, the third producer is added to the account and can edit the account and policy. The second producer, who had previously been the producer of service, can no longer edit the policy. The second producer is removed from the account, so long as that producer code is not the producer code of service for any other policies on the account.