Holidays and business weeks

Holidays, weekends, and business weeks define the PolicyCenter business calendar. The PolicyCenter business calendar calculates these dates and ensures the correct usage of holidays, weekends, and business weeks.

Some examples

  • Activities usually reach their due dates and escalation dates after a defined number of business days. The activity patterns calculate the number of business days by using the holidays defined in the calendar.
  • A regulatory agency specifies the maximum number of business days to perform an activity. The corresponding activity uses the holiday schedule to calculate the due date.
Note: ClaimCenter enables you to specify holidays by zone, such as state and zip code, for use when assigning activities by location. PolicyCenter does not provide support for zones.