Pre-renewal directions

A pre-renewal direction is a special type of note which indicates how to handle the renewal. PolicyCenter attaches this special note to a policy, but you cannot view the note in the user interface. Creating these directions can save the underwriter from revisiting the renewal policy transaction at a later time.

Note: If you want the policy to be automatically processed, do not create a pre-renewal direction that assigns renewals to a user.

Pre-renewals have the following broad directions:

  • Non-renew – Indicates not to renew the policy.
  • Not taken – Indicates that the insured did not take the renewal policy.
  • Refer to an individual for review – Indicates that a person needs to manually review the policy before deciding its outcome. This person can be an underwriter, a customer service representative, or an underwriter assistant.

Usually, a user who knows how to handle the renewal creates the pre-renewal direction.

Examples

  • The policy has become high risk, so an underwriter now must review it.
  • The claims department finds that the policy has too many outstanding claims, therefore the insurer will not renew the policy.
  • The insured contacts the producer and indicates that a better rate can be found through a competitor, so the insured will not take the policy.

A policy can have, at any given time, only one active pre-renewal direction. If a policy has a pre-renewal direction, then the renewal process uses this pre-renewal direction.

Note: You cannot create pre-renewal directions for a policy period which has already been renewed. Pre-renewal direction cannot be set/edited on a policy if there is a renewal on the active policy.