Renewal general steps

The diagrams in this topic show the basic steps used in an automatic and manual renewal policy transaction in the default application. You can customize the flows based on your business requirements.

PolicyCenter uses an automatic process to renew a policy without human intervention. To view the default steps, see Renewal workflows. The following flow chart shows the steps in automatic renewal.

The two checks for open issues occur 80 and 75 days before the policy expires. You can configure these in the PendingRenewalFirstCheckDate and PendingRenewalFinalCheckDate methods in RenewalProcess.gs.

An underwriter may use the manual process if the renewal needs modification and the renewal needs to be started before the scheduled time for the renewal batch process. An underwriter may also use the manual process if a renewal was previously declined (not taken), then the insured changed their mind, and now wants the policy renewed.

The following flow chart shows the steps in a manual renewal. It does not include issues that may need to be dealt with first.