Permissions for working with claims

If the user has permission to see the risk analysis page, they have sufficient permission to access the Claims tab and search for claims.

There are two permissions that allow the user to view claims in ClaimCenter.

  • View claim system – The user sees the View Claim in Claim System button. The code for this permission is viewclaimsystem.
  • View restricted claim – The user can view restricted fields on restricted claims. The code for this permission is viewrestrictedclaim.

In the default application, users with underwriter role have the View claim system permission. Users with the underwriter supervisor role have the View claim system and View restricted claim permission.

Restricted fields in claims

ClaimCenter restricts claims of various types. ClaimCenter can restrict claims by permission controls and with rules about who can view the claims. These rules are Access Profiles, which the Access Control List defines. PolicyCenter maps all ClaimCenter restricted claim types to restricted claim. In PolicyCenter, some of the fields in the claim detail for restricted claim are hidden if user does not have the View restricted claim permission. You can modify your ClaimCenter configuration to control which fields are considered restricted. This configuration affects which users can view the fields in PolicyCenter.

For restricted claims, you may want to hide restricted fields in the user interface. In the default application, the fields for litigation and injuries do not display for restricted claims. You can customize the application to display or hide fields by setting the visibility attribute of the field in the ClaimDetailsDV PCF file:

visible=ClaimDetail.isClaimDataAvailable()