Deleting, removing, and inactivating a contact

In ContactManager, you can delete a contact, but you cannot deactivate a contact.

If you attempt to delete a contact in ContactManager, ContactManager checks with the other applications to see if that contact can be deleted. ContactManager deletes the contact only if all applications report that the contact can be deleted.

In the base configuration, you can remove a contact from an account if no policy or policy transaction uses the contact, currently or on a previously bound policy transaction. You can also deactivate a contact on an account, and the contact remains on previously bound policies or policy transactions. However, you cannot add an inactive contact to new, changed, reinstated, rewritten, issued, or renewed policies. You can remove a contact on a policy. Removing or inactivating a contact on an account or policy does not delete the contact from PolicyCenter.

You can configure PolicyCenter to delete a contact. If the ContactManager integration is enabled and you delete a contact in PolicyCenter, the default integration does not send a delete message to ContactManager.