Configure incorrect answer behavior
Before you begin
About this task
In Product Designer, configure how to handle incorrect answers by opening the Incorrect Answer page in one of the following ways:
- After selecting a question in the Questions page, click the Incorrect Answer link in the Question Editor.
- After selecting an individual question in the navigation panel, click the Incorrect Answer link under Go to on the question’s home page.
Procedure
- Select the Handle Incorrect Answer check box to enable the other controls on the Incorrect Answer page.
- Specify the Correct Answer. Guidewire recommends that you configure incorrect answers only for questions that have a restricted set of answers, such as Boolean, Choice, or Date. A special type of underwriting issue, Question with number, can handle incorrect answers for Integer types by creating appropriate underwriting issues. This type of underwriting issue is described in the following table. Attempting to exactly match a String question type typically is unreliable.
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Configure any combination of the
following options:
- Failure message – Enter a message
that appears in PolicyCenter when the answer does not match the Correct Answer. If needed,
click Translate
to enter the message in other languages. - Blocking Action – Select whether to block or warn the user, or leave blank to do nothing when the answer does not match the Correct Answer.
- Risk Points – Specify the number of risk points to add when the answer does not match the Correct Answer.
- Create UW Issue Type – Select the type of underwriting issue to raise, or leave blank to do nothing when the answer does not match the Correct Answer. The following table explains the available options.
Underwriting issue type Description Question blocking bind An incorrect answer allows quoting the policy but generates an underwriting issue that does not allow binding it unless an underwriter approves the issue.
Question blocking quote An incorrect answer generates an underwriting issue and blocks quoting the policy unless an underwriter approves the issue.
Question non-blocking An incorrect answer generates an underwriting issue but does not block quoting or binding.
Question with number blocking bind An answer to an Integer type question with a number not equal to the specified Correct Answer generates an underwriting issue that blocks binding unless an underwriter approves the issue.
Question with number blocking quote An answer to an Integer type question with a number not equal to the specified Correct Answer generates an underwriting issue that blocks quoting unless an underwriter approves the issue.
Question with number non-blocking An answer to an Integer type question with a number not equal to the specified Correct Answer generates an underwriting issue but does not block quoting or binding.
- Failure message – Enter a message
that appears in PolicyCenter when the answer does not match the Correct Answer. If needed,
click Translate
Example
Personal auto provides an example of a dependent questions. In Product Designer, navigate to . Click Incorrect Answer.
The question has all possible Incorrect Answer parameters enabled. The Correct Answer to the Boolean question is No. Any other answer triggers the incorrect answer behavior, which includes:
- Displaying the Failure Message.
- Warning the user, but allowing them to proceed to the next wizard step.
- Creating a non-blocking underwriting issue, which notifies underwriting, but does not block quoting or binding the policy.
- Adding 50 risk points. In the base configuration, if this brings the total risk points to a value of 200 or greater, PolicyCenter raises an underwriting issue and blocks quote, regardless other settings.