Configure question help text

About this task

In Product Designer, you can add supplemental help text that appears below a question to help the user understand how to answer the question.

  • After selecting a question in the Questions page, click Help Text to add a line of help text in the Question Editor.
  • After selecting an individual question in the navigation panel, click Help Text to add a line of help text in the Question Editor.

Procedure

  1. After selecting a question in the Questions page or selecting an individual question in the navigation panel, click Help Text in the Question Editor.
  2. Type the question text. Regardless of the number of lines of text you enter in the text box, the text you enter appears on a single line in PolicyCenter.
  3. If needed, click Translate to enter the help text in other languages.
  4. Repeat step 1 to step 3 to add more lines of Help Text, as needed.
  5. Drag and drop lines of help text in the Question Editor to change their order.

Example

Suppose that you have a pre-qualification question on a Personal Auto policy submission that asks if the applicant meets certain conditions.

Boolean Question: Does the applicant meet the criteria for a Good Driver?

Help text line 1: The applicant must have a clean violation record for the last three years.

Help text line 2: The applicant must have a clean accident record for the last five years.

Help text line 3: The applicant cannot drive a red car.