Product model issue matrix

The following issue matrix describes the general behavior of product model issues across all lines of business.

The configuration column contains the corresponding Gosu properties defined in ProductModelSyncIssueWrapper.gs.

Category	Configuration	Description
Fix Step	Fix during wizard step sync. Generally called as part of entering a page or after making certain types of changes. `ShouldFixDuringNormalSync`	PolicyCenter determines product model availability for the listed item each time you move between wizard steps. If this setting is true, PolicyCenter attempts to correct the problem before moving to the next wizard step.
Fix Quote	Fix during quote `ShouldFixDuringQuote`	PolicyCenter determines product model availability for the listed item after you click Quote. If this setting is true, PolicyCenter attempts to correct the problem before quoting the policy.
Display Step	Display during wizard step sync `ShouldDisplayDuringNormalSync`	If this setting is true, PolicyCenter displays information about a problem it discovered as you move between wizard steps.
Display Quote	Display during quote `ShouldDisplayDuringQuote`	If this setting is true, PolicyCenter displays information about a problem it discovered as you attempt to quote a policy.
Severity Step	Severity during wizard step sync `Severity`	If Display Step is true, this value sets the severity level of the message. There are three severity levels: `Info` - Provides details of the issue only and any possible steps that PolicyCenter took to correct the issue. `Warning` - Provides details of the issue in the worksheet at the bottom of the screen. You must explicitly cancel the warning message before continuing, but you need not correct the problem at this point. `Error` - Provides details of the issue in the worksheet (at the bottom of the screen). You must explicitly correct the error condition and cancel the error message before continuing. You cannot continue until you correct the problem.
Severity Quote	Severity during quote `ShouldBlockQuote`	If Display Quote is true, this value sets the severity level of the message. It uses the same severity levels as Severity Step.

Default issue matrix configuration

Issue	Fix Step	Fix Quote	Display Step	Display Quote	Severity Step	Severity Quote
Missing Required Coverage	true	false	true	true	Warning	Error
Missing Suggested Coverage	false	false	false	false	N/A	N/A
Unavailable Coverage	true	true	true	true	Warning	Warning
Missing Coverage Term	true	false	true	true	Info	Error
Unavailable Coverage Term	true	true	true	true	Info	Info
Unavailable Package Value	true	false	true	true	Warning	Error
Unavailable Option Value	true	false	true	true	Warning	Error
Missing Modifier	true	true	false	false	N/A	N/A
Unavailable Modifier	true	true	true	true	Info	Info
Missing Rate Factor	true	true	false	false	N/A	N/A
Unavailable Rate Factor	true	true	true	true	Info	Info
Missing Question	true	Pre-Qual = false All others = true	false	false	N/A	N/A
Unavailable Question	true	Pre-Qual = false All others = true	false	false	N/A	N/A

To illustrate, if the missing item is a coverage term, in the base configuration the issue matrix shows the following values:

Fix Wizard Step – true
Fix Quote – false
Display Wizard Step – true
Display Quote – true
Severity Wizard Step – Info
Severity Quote – Error

Therefore, if a coverage term does not exist on a coverage that has been selected, PolicyCenter has the following behavior:

If you move from a wizard step to the wizard step that displays the coverage, PolicyCenter corrects the problem and displays a corresponding information message.
If you attempt to quote the policy with the required coverage term missing, PolicyCenter opens a worksheet at the bottom of the screen and indicates which coverage term is missing. It does not complete the quote until you add the required coverage term.