Types of availability issues

In general, PolicyCenter handles product model availability for both missing items and unavailable items.

  • Missing items are items that one expects to be on the policy, but are not.
  • Unavailable items are items whose availability has changed.

The following table lists how PolicyCenter handles various availability issues.

Availability issue

Description

Missing Required Coverage

A coverage that is available and required is not present on the appropriate Coverable entity. Fixing this issue adds the coverage.

Missing Suggested Coverage

A coverage that is available and suggested is not present on the appropriate Coverable entity. Fixing this issue adds the coverage. The default behavior is to neither fix nor display this issue. However, you can configure PolicyCenter to provide user notification for this issue.

Unavailable Coverage

A coverage is present that is currently unavailable. Fixing this issue removes the coverage.

Missing Coverage Term

A CovTerm on a coverage is available but not present. Fixing this issue adds the term.

Unavailable Coverage Term

A CovTerm is present on a coverage but is currently unavailable. Fixing this issue removes the term.

Unavailable Option Value

An option is selected for an OptionCovTerm that is currently unavailable. Fixing this issue resets the term to its default value, or to null if no default has been specified.

Unavailable Package Value

A package is selected for a PackageCovTerm that is currently unavailable. Fixing this issue resets the term to its default value, or to null if no default has been specified.

Missing Modifier

A modifier is available but not present. Fixing this issue adds the modifier.

Unavailable Modifier

A modifier is present that is currently unavailable. Fixing this issue removes the modifier.

Missing RateFactor

A rate factor is available but not present. Fixing this issue adds the rate factor.

Unavailable RateFactor

A rate factor is present that is currently unavailable. Fixing this issue removes the rate factor.

Missing Question

A question that is currently available does not have an associated answer. Fixing the issue adds an answer object for that question.

Unavailable Question

An answer is present for a question that is currently unavailable. Fixing this issue removes the answer object for that question.

Note: In cases where an coverage pattern contains other coverage patterns, an issue with a parent does not cause PolicyCenter to report potential issues with a descendent. For example, if a required Coverage is missing, PolicyCenter does not report any issues with the coverage’s CovTerm entities.