Delinquency cancellation

The primary example of delinquency cancellation is cancellation for non-payment. If there are overdue invoices, BillingCenter starts a delinquency process. As part of the delinquency process, BillingCenter tells PolicyCenter to cancel as soon as possible, ideally immediately. In the base configuration, PolicyCenter calculates the actual cancellation date by using the minimum lead time required by law.

If BillingCenter starts a cancellation, the integration performs the following steps:

  1. BillingCenter sends a message to PolicyCenter to cancel.
  2. PolicyCenter cancels the policy.
  3. PolicyCenter sends a Cancellation billing instruction back to BillingCenter.
  4. BillingCenter marks the policy period as canceled on receipt of the Cancellation billing instruction.
Important: If delinquency triggers cancellation, BillingCenter requests immediate cancellation. The base configuration integration does not support BillingCenter requesting PolicyCenter to cancel the policy as of a certain date. You can customize the integration to support specified dates for cancellation.