Billing implications of delinquency for failure to report

The billing system usually initiates workflows to handle delinquency for non-payment. In contrast, the policy system typically handles delinquency for premium reporting.

PolicyCenter tracks the audits, and therefore tracks and initiates delinquency for premium reporting. In the base configuration integration, PolicyCenter creates an activity for the underwriter to follow up with the insured.

You can optionally configure some other more complex delinquency process that include an automatic cancellation request. For example, you can add additional integrations such as the following:

• Reprint or resend the report to the policyholder with a delinquency message, such as “If this report is not received in 10 days your policy is subject to cancellation.”
• The audit item includes an additional follow-up date, which is null until a batch process identifies that the report is past due. At that time, you can reprint the report with the proper message.
• An activity, or some other notification, to the producer.
• Start an automatic cancellation. If the delinquency is on a direct bill premium report, this delinquency is for non-payment. Otherwise, you typically call this a non-report cancellation.