Contacts

In PolicyCenter, each account must have one AccountHolder contact. Each account can have zero or more account contacts of type BillingContact and AccountingContact. There can also be one BillingContact on each PolicyPeriod. PolicyCenter sends all account contacts with AccountHolder and BillingContact roles to BillingCenter. BillingCenter sets the Insured role on the contact to identify the account holder contact and the Accounts Payable role to identify the billing contact.

On creation of a new account in BillingCenter, the primary payer is determined as follows:

• If there is an alternate billing account, use that account to determine the primary payer. The rules that follow apply to whichever of the account or alternate billing account pays the invoices.
• Because the account is being created in the context of binding a policy, if there is a BillingContact for the policy, set that contact as the primary payer.

  Otherwise, use the following priority order to set a contact as primary payer:

  • If the account has a single BillingContact, set this contact as the primary payer.
  • If the account has more than one BillingContact, the first BillingContact that BillingCenter receives is the primary payer.
  • If the account has no BillingContact, the AccountHolder is the primary payer.

After establishing the BillingCenter account, BillingCenter is the system of record for the primary payer.

PolicyCenter sends messages to BillingCenter to create new contacts and update existing contacts. Updates to BillingCenter contacts follow these rules:

• Removing a contact from an account in PolicyCenter does not trigger BillingCenter to remove the contact. The insurer’s billing department sets up contacts within BillingCenter independently from PolicyCenter, so a PolicyCenter action does not remove these contacts.
• Changing a contact in PolicyCenter to a BillingContact or AccountHolder, triggers BillingCenter to add that contact to the account.
• Changing the contact role in PolicyCenter from BillingContact or AccountHolder to another role does not trigger BillingCenter to update the role. Changing the contact back to a BillingContact also does not trigger BillingCenter to update the role.