Test the ServiceState search extensions

Before you begin

Complete Configure ClaimCenter search screens for ServiceState.

Procedure

  1. Shut down and restart both ClaimCenter and ContactManager.
    1. At a command prompt open in the ContactManager installation folder, enter the following command:
      gwb stopServer
    2. Start the ContactManager application:
      gwb runServer
    3. At a command prompt open in the ContactManager installation folder, enter the following command:
      gwb stopServer
    4. Start the ClaimCenter application:
      gwb runServer
  2. Log in to ContactManager and click Search on the left, then choose Company in the Contact Type list.
  3. Search for one of the companies you created during your earlier tests.
    1. If you have not done so already, create a new company and specify a service state. Then do a search for that company with the Service State specified in the search to see if the search returns that company.
    2. Search for the same company, first specifying a state that is not in the list of states for that company. See if you get zero returns.
    3. Do a search that includes the first letter of that company name, but no state specified.
    4. Do the same search with a state specified to see if the search results narrow to the companies with that value specified.
  4. Log in to ClaimCenter and use the Address Book to search for a company that you know is stored in ContactManager. Use the same search strategies as you did for ContactManager.