ClaimCenter contact roles

As described in “Security: Roles, Permissions, and Access Controls” in the ClaimCenter Application Guide, a role is a collection of permissions.

By grouping permissions into roles, you can define a user’s authority with a few assigned roles, rather than with a much larger list of permissions. A user can have any number of roles, but has to have at least one.

You might need more granular control over who gets to view, edit, create, and delete contacts, rather than using the simple view and edit permissions. For example, you have ContactManager users that manage certain subtypes of contacts, and you want the system to enforce permissions at the contact subtype level. This role is especially important for the Service Provider Management feature, of which the list of contact subtypes—service providers—is an integral part. Only specific ContactManager users can manage the lists of these contact subtypes.

The permissions used in the base configuration of ClaimCenter for ContactManager are abview, abviewsearch, abedit, abeditpref, abcreate, abcreatepref, abdelete, abdeletepref, anytagcreate, anytagdelete, anytagedit, and anytagview.

With administrator privileges, you can assign permissions to particular users for certain contacts or contact subtypes. For example, you can grant one user the ability to manage the Auto Body Shops contact subtype and another the permission to manage other contact subtypes.