Creating and linking a contact

The initial linking of a core application contact and a ContactManager contact typically happens when the core application creates the contact and sends it to ContactManager. In the base configuration, PolicyCenter specifies the unique ID for a new contact, while ClaimCenter and BillingCenter let ContactManager specify the unique ID for a new contact. In all three core applications, AddressBookUID holds the unique ID for the contact.

• In the base configuration, ClaimCenter and BillingCenter send the createContact request to ContactManager, and ContactManager creates a unique LinkID for the contact. ContactManager then returns the new contact data, including the LinkID, to the calling application. ContactManager also broadcasts the new contact data to the other applications.
• In the base configuration, PolicyCenter generates a unique ID for the new contact and sends the createContact request to ContactManager. ContactManager populates LinkID for the new contact with the unique ID specified by PolicyCenter.

See also

• Linking in ClaimCenter
• Linking in BillingCenter
• PolicyCenter contact creation with external unique IDs
• Linking in PolicyCenter