Initiating a manual synchronization from ClaimCenter

You can initiate a contact synchronization in the ClaimCenter user interface. Centrally managed contacts have a status message that informs you when they are not synchronized. For example, you have a claim open and on the Parties Involved > Contacts screen, the Basics card for the contact says:

This contact is linked to the Address Book but is out of sync

When you see this status message, you can click Copy from Address Book to synchronize the Address Book data for this one contact. Clicking this button copies the contact data from ContactManager to ClaimCenter.