Troubleshooting the change subtype command-prompt utility
The command-prompt tool that changes the subtype of a contact instance is described at Changing subtype with a command-prompt utility. When you run this command, the following errors can be reported in the console.
| Error message | Cause of the error |
|---|---|
|
Failed to change contact to subtype: Bad username or password |
Any of the following entries could have caused this problem:
Unless you are user Super User, the default user for this command,
you must use the -user parameter and specify a
user that has the permissions |
|
Failed to change contact to subtype: Incorrect runlevel for subtype change. Required: MAINTENANCE, Actual: MULTIUSER |
You have not set the application runlevel to
|
|
Failed to change contact to subtype: Contact with PublicID public-id-value not found |
You entered an incorrect value for the PublicID of the contact. |
|
Failed to change contact to subtype: entity-name is not a valid entity type |
The entity name you used is not valid. For example, you used
|
|
Failed to change contact to subtype: entity-name is not a valid subtype of Contact |
The entity name you used for the new subtype is not a subtype of
|
|
Failed to change contact to subtype: Cannot change Person to Company/Place or Company to Person/Place for contacts with Client tags |
The contact has a Client tag, which makes the contact usable by
PolicyCenter and BillingCenter. Those applications do not support
changing between a |
|
You see the list of command-prompt options for
|
Either you misspelled one of the command-prompt options or you did not enter one. Changing a contact subtype requires that you enter both options, -changesubtypetargettype and -changesubtypepublicid. See Changing the subtype of a Contact instance. |
