Business hours

Business hours are defined in the BusinessDayStart and BusinessDayEnd configuration parameters. These times are based on the server clock. PolicyCenter provides Gosu methods that calculate elapsed hours by using these defined business hours. However, these defined hours do not deal with holidays accurately.

Specifying holidays affects only dates, not hours. However, you can write Gosu code for a task usually accomplished in hours rather than in days by using Gosu business hour methods. These methods take holidays into consideration after calculating business hours.They are completely separate from business day methods.

For example, an insurer promises to respond to all inquiries and claims within two hours after receiving an inquiry. You call the insurer on Friday at 4:30 p.m., and Monday is a holiday. The insurer must respond by Tuesday, one and a half hours after the business day starts.