Select an activity from a queue

About this task

A queue is a repository which contains activities assigned to a group but not to a particular user in that group. Users in that group can take ownership of activities.

The user must have the Get next activity from queue (actquenext) permission. In the base configuration, the underwriter role has this permission.

Procedure

  1. Navigate to My Queues, select from the drop-down menu, and you can see activities in the queue.
  2. To assign an activity to yourself, click Assign Next to Me.