Basic search results for fields with multiple matches

A search field may return matches from two or more pieces of information on the search object. The search ranks the matching information.

When searching for policies for example, a name search attempts to match the names of the primary named insured and additional named insureds on the policy. However, the results display only the Name of the Primary Named Insured.

Assume you have a policy that insures Ray Newton as the primary named insured. Christina Newton and Maggie Newton are additional named insureds. You search for Maggie Newton. The search finds Maggie on the Ray Newton policy and displays the Ray Newton’s name on the policy.

Although you searched for Maggie Newton, the Name field in the results displays Ray Newton. A symbol appears after Ray Newton. Hover over the symbol to view Maggie Newton as an additional named insured.