Working with policy changes

Important: Since the policy change process for any insurer can be configured based on business requirements, all discussions apply to the default application except as noted.

This topic explains, from a user’s point of view, how to modify a policy. The ways that you can start a policy change transaction are:

Manually through the user interface in PolicyCenter by selecting Change Policy from the Actions menu.
Externally using the Policy Change API which allows you to set policy transactions to run manually or automatically. A policy transaction can be started, quoted, and bound automatically. See Policy change web services for more information.

With any policy change transaction, certain steps occur:

Policy changes must be quoted before being bound and are subject to validation at the quotable level.
Validation is run at the bindable validation level when attempting to bind the change. If validation fails with errors, the process stops and stays in the previously quoted status. If validation fails with warnings, then PolicyCenter stops the first time, but you can override the warnings by clicking Bind again.
If the policy can be bound, then billing instructions are sent to an external billing system through the IBillingSystemPlugin.