Policy change general steps

The following flow diagram shows the basic steps to create a policy change. These steps are for the default configuration of PolicyCenter. Your business requirements and even lines of business can alter the process. The steps may differ slightly between personal and commercial lines and in how you access policy change screens.



The steps are sequential:
  1. A policy needs to be changed: An insured wants to change some information on the policy.
  2. Find the policy, make your modifications: After locating the policy, start the policy change to make the requested edits.
  3. Review the policy: Review your changes on the Policy Review screen to verify that the changes are correct.
  4. Obtain a quote: Like a submission, the policy change transaction must be quoted before you can bind it because the changes may affect the price of the policy.
  5. Edit and re-quote, if necessary: If the insured requests quotes for multiple policy change scenarios, then repeat the prior steps (using multiple versions). Review and compare the quotes to find the policy change that the insured prefers.
  6. Bind the policy: Finish the policy change transaction by binding it.