Purge completed messages

About this task

If PolicyCenter sends an event message, the expected response from the destination is a positive acknowledgment (ACK) indicating that the destination received and processed the message. PolicyCenter retains completed messages until you purge them. Because the number of messages in PolicyCenter can become very large, Guidewire recommends that you purge completed messages on a regular basis.

Procedure

  1. Ensure that the Guidewire PolicyCenter server is running.
  2. Open a command prompt in the following location in the PolicyCenter installation directory:
    • admin/bin
  3. Enter the following messaging_tools command, replacing the variables as needed:
    • messaging_tools -user user -password password -purge MM/DD/YY
    For example, the following command purges all completed messages received prior to 11/30/18.
    • messaging_tools -user su -password gw -purge 11/30/18
    You must supply the user name (user) and password (password) for a user with administrative privileges.