The Messages screen

Use the PolicyCenter Messages screen to review information about messages. An administrator can access the Messages screen in PolicyCenter by using the following navigation path:

Administration > Monitoring > Messages

You can search and filter message by any of the following:

  • Destination
  • Transaction Type
  • Transaction Number
  • Product
  • Policy Number
  • Account Number
  • Message Status – For each status, the corresponding status is:
    • Failed messages – MessageStatus.ERROR_STATES
    • Messages needing retry – MessageStatus.RETRYABLE_STATES
    • Unfinished messages – Messages that do not fall into ERROR_STATES or RETYRABLE_STATES

The messages in Results have the following information:

  • Transaction Number
  • Transaction Type
  • Policy Number
  • Product
  • Primary Named Insured
  • Message Status
  • Error Description

See also