About message failure

If PolicyCenter receives an unrecoverable or unexpected exception from a send attempt, or reaches the retry limit, it does not send messages to that destination until you clear the error. If PolicyCenter receives a processing error that is not retryable, PolicyCenter also suspends the destination and waits for you to clear the error.

To clear a message error, do one of the following:

• Manually retry to send the message
• Skip the message

You can retry or skip messages:

• Through the Message Queues screen available to application administrators
• Through messaging_tools command prompt options

If PolicyCenter becomes completely out of synchronization with an external system, such that skipping or retrying a message is insufficient to re-synchronize the two systems, re-synchronize the entire destination. A re-synchronization causes PolicyCenter to drop all pending and failed messages and resend all the messages associated with a particular item.

See also

• The Message Queues screen
• messaging_tools command