Account features

Account security

In PolicyCenter, you can restrict who sees an account. Typically, PolicyCenter limits account visibility to users having one of the producer codes associated with the policies on the account.

  • If a user has a producer code that is the producer of service for a policy on the account, then that user usually has access to the account. This access includes view and edit permissions that the producer code provides.
  • Producers of record usually do not have any account-level access. PolicyCenter limits them to see only information on their own policies. This feature is configurable.

    Users, such as producers of record, who have access to a policy, but not to the account, typically do not have access to the links to the account file. Based on the security configuration, users may still have visibility to some account-level information through the policy.

See also

Related accounts

In PolicyCenter, you can associate accounts with one another. In the base configuration, the account relationships are:

  • Parent and child – Use this account relationship for hierarchical accounts, such as a corporate parent and subsidiaries.
  • Common owner – Use this account relationship to link commercial accounts that have a common owner. The common owner might be a person or a corporate entity. For example, you can associate all accounts for companies owned by one holding company, even though there is no account for the parent company.

You can modify the existing account relationships or create your own account relationship types.

With account relationships, you can also search for accounts with a shared contact. In the base configuration, this search finds accounts that have an account holder or named insured in common. The contact in common does not have to be a named insured or account holder on both accounts. For example, if a contact is a account holder on one account and a named insured in another, these are related accounts. You can modify or add to the search criteria.

See also

Moving and rewriting policies between accounts

In PolicyCenter, you can move or rewrite policies from a source account to a target account. The following table compares moving and rewriting policies.

Moving

Rewriting

Moves all policy terms, policy transactions, and everything else associated with the policy, including activities, notes, and documents. Copies account contacts and locations referenced by the policy to the new policy. PolicyCenter removes the policy from the source account.

Moves the policy going forward to a target account, but the previous policy terms stay with the source account.

The move does not affect the in-force status of the policy.

The rewritten policy is never in-force simultaneously on both the source and target accounts.

Is done immediately.

Creates a policy transaction (job) that a user must complete. The code for this job subtype is RewriteNewAccount.

You can also move an in-progress submission or rewrite new account policy transaction.

Only issued policies can be rewritten to a new account.

See also

Merging accounts

In PolicyCenter, you can merge an account (source) into another account (target). When you merge, PolicyCenter moves the policies, policy transactions, notes, activities, and other data from the source account to the target account. When you merge two accounts, only the target account remains. In the database, PolicyCenter marks the source account as frozen.

An underwriter may need to merge two accounts into one if two accounts represent the same person or company. This situation may occur because of an error such as a misspelled name, or when bringing in accounts from a legacy system.

When searching for an account to merge, you can search for:

  • Accounts related to the target account
  • Any account for which you have permissions

The account holder type must be the same on both the source and target accounts. You cannot merge a personal account into a company account.

Access to producer codes required for merging accounts

On the source account, you must be assigned to the producer code of service on every policy.

On the target account, you need to have access to the account. This access requires that you be assigned to at least one of the producer codes listed on the account. Therefore, you must have access to the producer code of service for at least one policy on the target account.

See also

Service tier in accounts

Service tiers enable an insurer to provide special handling or value-added services for certain customers, typically high-value customers.

In PolicyCenter, the account includes a Service Tier field. You can view this field by navigating to the Account Summary screen, click Edit on the Details panel to display the Edit Account screen. You can set this field to Platinum, Gold, or Silver, in decreasing order of service. You can configure these levels of service. In the base configuration, the service tier has no effect inside of PolicyCenter.

In the base configuration, you set the service tier in PolicyCenter. If you are integrated with ClaimCenter or BillingCenter, PolicyCenter propagates the service tier on an account to:

  • BillingCenter – The service tier on the BillingCenter account. Every time a submission is bound and issued in PolicyCenter, PolicyCenter sends the service tier on the account to the BillingCenter account.
  • ClaimCenter – The service tier on the ClaimCenter policy. When an agent files a claim in ClaimCenter, ClaimCenter retrieves policy and account information from PolicyCenter. This information includes the service tier on the account.

See also

Account status

On the Account Summary screen, the Status field shows the status of the account. The status can be:
  • Pending – Indicates that the account is ready for data entry, or has data but does not yet have any submissions. All new accounts begin with a status of pending.
  • Active – Changes to active when a draft submission is started for the account, a bound policy is transferred to the account, or a canceled policy is rewritten to the account.
  • Withdrawn – Indicates that the insurer has withdrawn this account from consideration for business.