Receiving a notification of a large loss

A claim system can notify PolicyCenter if a claim reaches a critical threshold, defined by policy type. PolicyCenter can take appropriate actions to notify the policy’s underwriter. Guidewire ClaimCenter is pre-configured to support this type of notification. When the claim exceeds the threshold, ClaimCenter creates a message using the messaging system. A special message transport plugin sends this message to PolicyCenter and sends the claim’s policy number, loss date, and the total gross incurred. This feature is called “large loss notification.”

The PolicyCenter part of this support is a web service called ClaimToPolicySystemNotificationAPI. This new web service receives notifications from the ClaimCenter special message transport. If properly configured in ClaimCenter, ClaimCenter calls this web service over the network. If you use a claim system other than ClaimCenter, your claim system can call this web service.

The definitions of the thresholds for what counts as a large loss are defined from within the claim system, not in PolicyCenter.