Activity Escalation work queue

The Activity Escalation work queue finds activities that meet certain escalation criteria and marks the activity for escalation. The work queue logic looks for activities that meet each of the following criteria:

• The activity has an escalation date.
• The escalation date is prior to today’s date.
• PolicyCenter has not previously escalated the activity.

If the Activity Escalation work queue finds an activity that meets all the criteria, it marks the activity as escalated and calls the activity escalation rules to determine any actions.

If you set your escalation deadline in days, then there is no reason to run activity escalation more than daily. However, if your escalation deadline is shorter, then run this process more frequently to take action on overdue activities in a timely manner. By default, PolicyCenter runs Activity Escalation work queue every 30 minutes. As indicated, you can change this schedule as needed.

See also

• Activity patterns
• Defining activity patterns
• Activity Escalation rules