Troubleshooting the QuickStart application server

If you have problems with QuickStart, consider the following issues.

Unable to upgrade

Issue

You are unable to upgrade or to see changes after changing database tables.

Solution

First try restarting the server. If that does not work, then drop the database. If the server is running, then stop the server by opening a command prompt, navigating to the PolicyCenter installation directory and entering the following command:

gwb stopServer

Then, drop the database with the command gwb dropDb.

Port conflicts

Issue: You experience port conflicts.
Solution: The QuickStart server listens on a default server port. The default server port might already be in use by your organization. Consult with your IT department to verify which ports to use.