Guidewire PolicyCenter and email

Guidewire includes support for sending emails from PolicyCenter. Sending an email is one of several possible actions to take, for example, if a user escalates an activity.

The email includes the following items:
  • To and From properties
  • A subject
  • The name of the template used to generate the body of the email
  • The object that the message references

PolicyCenter initially saves email messages and then sends them to an SMTP email server in a background process.

Emails and Gosu code

You can send an email from any Gosu code. Thus, you can create and send an email from Gosu rules or in Gosu embedded in the PolicyCenter PCF screens.

PolicyCenter email support

PolicyCenter provides support for the following email functionality:

  • Support for various types of email recipients (To, CC, and BCC)
  • Support for templates that can be used to populate the subject and body of the email
  • Support for attaching documents stored in the configured DMS (Document Management System) to the email message
  • Support for SMTP authentication using the JavaxEmailMessageTransport class, which supports encryption

Monitoring email messages

Because PolicyCenter sends email messages using the same integration infrastructure as event-based messages, you can use the same administrative tools for monitoring the status of messages. The PolicyCenter Message Queues screen, available to administrators, provides information on the various message destinations, including the Email message destination. In addition, PolicyCenter provides a Messages screen in which you can search for, and view, information on various message types, including email messages.

Default email plugin implementation

Guidewire provides a default email message plugin named emailMessageTransport. To set PolicyCenter for email notifications, configure the plugin parameters in Guidewire Studio.