What you can configure

Extend the data model

You can add fields to existing entities handled by the application, or create wholly new entities to support a wide array of different business requirements. You can:

• Add a field such as a column, typekey, array or foreign key to an extendable entity. For example, you can add an IM Handle field to contact information.
• Create a subtype of an existing non-final entity. For example, you can create an Inspector object as a subtype of Person.
• Create a new entity to model an object not supported in the base configuration product. For example, you can create an entity to archive digital recordings of customer phone calls.

Change or augment the PolicyCenter application

You can extend the functionality of the application:

• Build new views of policies and other associated objects.
• Create or edit validators on fields in the application.
• Configure a new line of business.

Modify the PolicyCenter interface

You can configure the text labels, colors, fonts, and images that comprise the visual appearance of the PolicyCenter interface. You can also add new screens and modify the fields and behavior of existing screens.

Implement security policies

You can customize permissions and security in XML and then apply these permissions at application runtime.

Create business rules and processes

You can create customized business-specific application rules and Gosu code. For example, you can create business rules that perform specialized tasks for validation and work assignment.

Designate activity patterns

You can group work activities and assign to agents and underwriters.

Integrate with external systems

You can integrate PolicyCenter data with external applications.

Define application parameters

You can configure basic application settings such as database connections, clustering, and other application settings that do not change during server runtime.

Define workflows

You can create new workflows, create new workflow types, and attach entities to workflows as context entities. You can also set new instances of a workflow to start within Gosu business rules.