The Product Model Info screen

The Server Tools Product Model Info screen contains a single Reload Availability button. If you click this button, PolicyCenter attempts to reload availability data from the directory specified in the ExternalProductModelDirectory parameter defined in config.xml.

Note: Guidewire disable the Reload Availability button during a rolling upgrade. The button does not become active until a user clicks Rolling Upgrade Complete in the Server Tools Upgrade and Versions screen.

The server attempts to synchronize the lookup entities and the existing product model availability data with the XML files stored in the external lookup directory:

If the reload is successful, PolicyCenter displays an informational message.
If reload is not successful, PolicyCenter displays an error message.

In either case, you can check the server log files for details of the reload operations or problems that occurred.

To access the Product Model Info screen:

The server must be in development mode.
The EnableInternalDebugTools parameter in config.xml must be set to true.
The logon user role must have the View ProductModelInfo tools screen permission. The code for this permission is toolsProductModelInfoview.